Perdi Lash Growth Serum

Standard shipping is included with every order—no extra fees, no minimum spend.

We ship Australia-wide using trusted delivery partners to ensure your order arrives safely and on time.

Standard Shipping Details:

• Cost: Included (no additional charge)

• Delivery Time: 3–8 business days, depending on your location

• Coverage: All states and territories Australia-wide

• Tracking: Tracking number provided once your order is dispatched

We aim to process and ship all orders as quickly as possible so you can enjoy your Perdi & Co products without delay.

Refunds & Returns – Perdi & Co (Australia)

We want you to feel confident in your purchase. Our Refunds & Returns Policy is designed to meet the requirements of the Australian Consumer Law (ACL) and to ensure a fair and transparent process for all customers.

Australian Consumer Law Rights

Under the ACL, you are entitled to a replacement, refund or repair if a product has a major problem, such as:

• The item is faulty or defective

• The item arrives damaged

• The product is unsafe

• The product does not match the description provided

• The product is significantly different from what was advertised

You are also entitled to a repair or replacement if the problem is minor.

These rights apply in addition to our store policies, and we will always comply with Australian consumer laws.

Change of Mind

Due to the nature of beauty and cosmetic products, we cannot accept returns or provide refunds for change of mind, or if the product has been opened or used. This is to ensure the safety, hygiene, and integrity of our products.

Damaged, Faulty or Incorrect Items

If your Perdi & Co item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

To assist with your claim, please provide:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging

Once assessed, we will offer a refund, replacement, or store credit, depending on the circumstance.

How to Request a Return or Refund

Please email our support team at: 📧 [Your customer support email]

Include your name, order number, and details of the issue. Our team will respond with next steps within 1–2 business days.

Return Conditions

If a return is approved, items must be:

• Unused and in original condition (unless faulty)

• Returned with all packaging

• Sent back within the timeframe provided by our support team

We will cover return shipping costs for faulty or incorrect items only.

Processing Times

Once your return is received and inspected, we will process your refund or replacement. Refunds are issued to the original payment method and may take 3–10 business days to appear, depending on your bank.